Refund policy

Return & Refund Policy

We want you to love your Luxesse purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.

Eligibility for Returns

To be eligible for a return, the item must be:
• Unworn and unused
• In its original condition
• In its original packaging
• Free from damage, stains, or signs of wear

Items that have been worn, damaged, altered, or returned without their original packaging may not be eligible for a refund.

Non-Returnable Items

Gift cards and items that have been used, worn, altered, or damaged after delivery are not eligible for return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at colorfulluxesse@gmail.com and include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

How to Request a Return

To request a return, contact us at colorfulluxesse@gmail.com with your order number and the reason for the return. If your return is approved, we will provide instructions for sending the item back.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.